Support

We’re here to help.

Beacon Risk is built by people who’ve been in your position. If something’s not working or you have a question, we’ll get back to you fast.

Email us

For any questions about your account, your contract reports, or how to get the most from Beacon Risk — drop us an email. We respond to all support enquiries within one business day during UK business hours (Monday to Friday, 9am–5pm).

support@usebeaconhq.com

What we can help with

Getting started and uploading your first contract
Understanding your risk report and severity ratings
Account settings and subscription management
Billing and invoicing questions
Technical issues or unexpected behaviour
Questions about the Founding Partner Programme

Need more than an email?

For product demonstrations, onboarding support, or more in-depth conversations — you can book a call directly with one of the founders.

Talk to a Founder

Anything else?

Between us, we’ve spent over 20 years running and scaling a specialist subcontracting business. We know the pressures, the pitfalls, and what it takes to grow in this industry. If you have a question that goes beyond the platform — whether it’s about contracts, commercial management, scaling your business, or anything else — we’re happy to help. Just reach out.

Get in Touch